Before your first appointment...

You will complete a pre-treatment health and lifestyle questionnaire by email or by telephone to be received by me at least a day befor eyour appointment.

Bank transfer preferred, at least 48 hours before the day of your appointment (please see Rescheduling policy below).

During a treatment...

more than anything, you should feel a deep sense of relaxation and begin to experience the symptoms of stress and tension melt away. Spending a little time on yourself is such a beneficial thing to do, especially if you work hard or care for others. Finding the balance with some rest and relaxation is key if you are feeling depleted.

Complementary therapies...

can often be used safely alongside conventional medicine. If you are at all unsure, please check with your doctor, especially if you are undergoing treatment or are awaiting a diagnosis or further investigation. Feel free to contact me to discuss.

With your best interests at heart...

Complementary Therapies should not replace conventional medical care. Please always consult your GP in the first instance if you are worried about a health issue.

What should I wear?

Loose fitting clothes are ideal eg. a t-shirt and wide legged trousers. For couch-based Indian head massage with oils, you can wear a top which you can drop the shoulder straps if you wish.

Accessibility:

Please let me know if you have any access requirements or mobility issues before you attend so that we can discuss possible options.

Sadly, both venues are not wheelchair accessible. The Wellington and YouNique have flights of steps to navigate. YouNique has a ground floor room with one step approximately 10 cm high, which can be booked in advance.

Age policy:

Young people aged 17 and under or those with complex needs are to be accompanied by an appropriate adult/carer.

Gift Card:

Give the gift of time and relaxation to a friend, colleague or a loved one. Please contact me to organise a gift card. Expiry six months from date of issue.

Rescheduling/lateness Policy:

If you need to reschedule your appointment, please give at least 24 hours' notice wherever possible. On the day cancellations/postponements are likely to be charged in part or in full if another booking is not made and this will be at my discretion. If you are late for your appointment, I will adjust the treatment time accordingly so as not to run late for the next person. If you are very late, I may not be able to see you and all or part of the fee may be retained (this will be at my discretion).

Privacy policy:

In order for me to provide professional holistic therapies, information about your health and well-being, which may be potentially sensitive, will be collected and retained. I adhere to the Code of Practice and Ethics of the Association of Reflexologists and of the UK Reiki Federation through full membership. I hold your information for legitimate interest only so that I may provide you with the best possible treatment options and lifestyle advice. Your information will not be shared with anybody without your prior discussion and consent. Records will be kept securely for seven years, which complies with legal and insurance requirements. For full details of your rights, click here: Individual rights | ICO. You may have access to your written records at any time by emailing: sammy@gentle-steps.co.uk.