First appointment:

I will ask you to complete a pre-treatment health and lifestyle questionnaire by email before your appointment. We can completed this over the phone if you prefer.

Payment is to be made by BACS at least 24 hours before the day of your appointment (please see Rescheduling policy below).

During a treatment:

more than anything, you should feel a deep sense of relaxation and begin to experience the symptoms of stress and tension melt away. Spending a little time on yourself is such a beneficial thing to do, especially if you work hard or care for others. Finding the balance with some rest and relaxation is key if you are feeling depleted.

Complementary therapies:

can often be used safely alongside conventional medicine. If you are at all unsure, please check with your doctor, especially if you are undergoing treatment or are awaiting a diagnosis or further investigation. Feel free to contact me to discuss.

With your best interests at heart:

Complementary Therapies should not replace conventional medical care. Please always consult your GP in the first instance if you are worried about a health issue.

What should I wear?

Reflexology and Reiki are carried out fully clothed apart from removing your socks for foot reflexology. It is advisable to wear loose fitting clothing, especially around the lower legs. Indian head massage can be given seated/fully clothed, laying on the couch fully clothed or laying on the couch with oils from the upper chest and shoulder blades upwards.

Accessibility:

Please let me know if you have any access requirements or mobility issues before you attend. Home visits can be organised if preferred. Please get in touch to discuss.

Age policy:

Young people aged 16 and under or those with complex needs are to be accompanied by an appropriate adult/carer.

Gift Card:

Give the gift of time and relaxation to a friend, colleague or a loved one. Contact me to organise a gift card.

Rescheduling/lateness Policy:

If you need to reschedule your appointment, please give at least 24 hours' notice wherever possible. On the day cancellations/postponements are likely to be charged in part or in full if another booking is not made and this will be at my discretion. If you are late for your appointment, I will adjust the treatment time accordingly so as not to run late for the next booking. If you are very late, I may not be able to see you and all or part of the fee may be retained (this will be at my discretion).

Privacy policy:

In order for me to provide professional holistic therapies, information about your health and well-being, which may be potentially sensitive, will be collected and retained. I adhere to the Code of Practice and Ethics of the Association of Reflexologists and of the UK Reiki Federation through full membership. I hold your information for legitimate interest only so that I may provide you with the best possible treatment options and lifestyle advice. Your information will not be shared with anybody without your prior discussion and consent. Records will be kept securely for seven years, which complies with legal and insurance requirements. For full details of your rights, click here: Individual rights | ICO. You may have access to your written records at any time by emailing: sammy@gentle-steps.co.uk.