Before your first appointment:

You will be asked to complete a health questionnaire in advance of your appointment, or you can request a telephone consult at no charge.

Payment:

BACS/Bank transfer payable in advance (please see Rescheduling/Cancellation policy below).

What to expect:

Reflexology (feet/hands/face) and Indian head massage (upper back, upper arms, shoulders, neck, scalp, face) consist of differing pressures and techniques that work the fascia under the skin in order to release tension. Treatments are not deep tissue. If this is your preference, I can refer you to a colleague.

Reiki is a subtle energy treatment used in Japan to reduce stress and improve wellbeing. The treatment can be given with gentle hands on, hands off or as a distant treatment.

Complementary therapies...

are safe alongside conventional medicine with a few exceptions. Please check with your doctor, especially if you are undergoing treatment or are awaiting a diagnosis or further investigation and contact me to discuss. Complementary Therapies should not replace conventional medical care. Please always consult your GP in the first instance if you are worried about a health issue.

What should I wear?

Loose fitting clothes are ideal eg. a t-shirt. Wider legged trousers for Reflexology.

For couch-based Indian head massage with oils, you can remove your top or drop the shoulder straps,

Accessibility:

Please let me know if you have any access requirements or mobility issues before you attend so that we can discuss possible options.

Sadly, these venues are not wheelchair accessible. The Wellington and YouNique have flights of steps to navigate.

YouNique has a ground floor room with one step approximately 10 cm high, which can be booked in advance.

Age policy:

Young people aged 17 and under or those with complex needs are to be accompanied by an appropriate adult/carer/guardian.

Gift Card:

Give the gift of time and relaxation to a friend, colleague or a loved one. Please contact me to organise a gift card. Expiry six months from the date of issue.

Rescheduling/Cancellation/Lateness Policy:

If you need to reschedule your appointment, please give at least 24 hours' notice wherever possible. On the day cancellations/postponements are likely to be charged in part or in full if another booking is not made and this will be at my discretion. If you are late for your appointment, I will adjust the treatment time accordingly so as not to run late for the next person. If you are very late, I may not be able to see you and all or part of the fee may be retained (this will be at my discretion).

GDPR/Privacy policy:

In order for me to provide professional holistic therapies, information about your health and well-being, which may be potentially sensitive, will be collected and retained. I adhere to the Code of Practice and Ethics of the Association of Reflexologists and of the UK Reiki Federation through full membership. I hold your information for legitimate interest only so that I may provide you with the best possible treatment options and lifestyle advice. Your information will not be shared with anybody without your prior discussion and consent. Records will be kept securely for seven years, complying with legal and insurance requirements. For full details of your rights, click here: Individual rights | ICO. You may have access to your written records by emailing: sammy@gentle-steps.co.uk.